Common Questions, Guidance & Suggestions
All orders placed with The Sofa Clearance Outlet (Excluding accessories) will include a £49 delivery charge as standard across all UK Mainland addresses (Including Northern Ireland and the Scottish Highlands). For non-mainland addresses (the Islands of Scotland, the Channel Islands, the Isle of Wight and the Republic of Ireland the delivery and installation fee will be £199.
Our in store team will contact you to book your preferred date of delivery once your sofa(s) are transported to your nearest customer delivery centre.
Please be advised that your chosen delivery date is an all day slot from 7am to 7pm, our team cannot offer specific time slots.
If you need to rearrange your delivery, we ask that you give us 24 hours’ notice so we can make arrangements with our delivery partners. Failure to do this, or if you miss your delivery, you may be charged a failed delivery fee of £99.
Day of Delivery
We recommend that you take a number of steps prior to the day of delivery.
- If replacing a sofa, ensure the old sofa has been removed prior to the Delivery Team arriving.
- Ensure all access to your room is free from any trip hazards or items such as sideboards etc. that may restrict getting the sofa into your room of choice.
- Remove any items such as wall hangings or small accessories.
- Sofas are often only moved when they are replaced so take the opportunity to hoover and clean around the area before the Delivery Team arrives.
- Our Delivery Partners are NOT insured to remove other products from your home, such as old sofas.
- Our delivery partners are NOT permitted to remove doors, windows or other fixed parts of your home to enable a delivery to take place.
- By agreeing or asking the Delivery Team to remove the protective packaging prior to the product making its way into your room of choice you will accept all or any damage caused thereafter. You may also be asked to sign a disclosure waiver prior to the team bringing the item into your home.
- A full inspection of the goods should be made prior to the Delivery Team leaving your property.
What’s included within your delivery service?
Your delivery charge includes all transport costs from the showroom or customer delivery centre, via our delivery partners network, to your home. Our delivery partner will bring your sofa(s) into your room of your choice and set up the sofa before removing all packaging.
If you wish to cancel your order the items in question must be returned to Sofa Clearance Outlet, Kew Retail Park, Southport, PR8 5RG in the same condition and packaging as when you purchased them and should not show any signs of use. We will arrange the collection on your behalf. A collection fee of up to £99 will be deducted from your refund. A full refund, minus £99, will be processed within 14 days of the goods being returned.
The Sofa Clearance Outlet partners with the Sofa Delivery Company to offer a high standard of delivery into your home including a minimum 2 person delivery to all mainland UK addresses.
Collection Fees Explained
Any Sofa & or any corner sofa - £99
Any Single Chair - £49
Any Footstool - £29